|
|
 |
Outsourcing/Maintenance Agreements
For clients unwilling to spend much effort on their own business IT requirements but rather focus on operating more efficiently, ICC teams provide 2 services that might help your business run professionally.
Outsourcing Specialists you can count on!!
Outsourcing Service can place certified subject matter Experts at your location. You can count on our Specialists to join your team (Full Time or Part Time) and help you solve and decrease your daily IT Problems.
- On Site Network Specialists
- On Site Technical Specialists
- IT Security Officer
- IT Auditor
- On Site Technology Specialists
Maintenance Agreements Sign a maintenance agreement and RELAX…
Why should you have a Maintenance Agreement?
- The MA control your expenses: It saves money and valuable time
- The MA keeps your machines and systems UP and Running
- The MA solves, through Certified Technical Support Specialists, your problems safely. Sometimes, you need an expert!!
- The MA will protect you from unexpected emergency service and a large, unbudgeted billing for the entire year
About the Maintenance Agreement:
ICC can offer you a yearly Maintenance agreement for the technical or Networking Problems. Our Experts are ready to support you 24 hours per Day, 7 Days per Week including Weekends(24 X7 Support) by:
- Visiting you (On Site Support)
- Answering your phone calls (HOT Line Support)
- Replying to your emails
We will assign an Account Manager (AM) whose Responsible for Handling the Managerial Aspect of the ICC-Client Relationship in order to guarantee the Customer Satisfaction.
The maintenance agreements available at ICC are:
- Technical Maintenance Agreement
- Network Maintenance Agreement
The duration of the Maintenance Agreement is 1 Year but it can be flexible and includes all the options your IT System needs.
Some of the services the Maintenance Agreements offer:
- Troubleshooting
- Upgrades
- Hardware Replacement
- Preventive Maintenance: Designed to keep the equipment in proper working
- Licensed Software Reinstallation
- Parts Coverage
|
